4. How can I tell if my PowerPack needs to be recalled?
The products affected by this recall only include certain models of the PowerPack T10400—model numbers P-B-10400-12-K02-RB, P-B-10400-12-K02-RBC, and P-B-10400-12-C02-RB. The model number can be found by looking at the bottom of the PowerPack. To determine if your product is being recalled, call PNY at (800) 234-4597 between 9 a.m. and 8 p.m. ET Monday through Friday, or visit the Support Page.
5. What is PNY doing as a remedy?
PNY is providing customers with a free replacement PowerPack. Customers need to call the toll-free number or e-mail PNY to confirm eligibility and to provide PNY with their address.
6. How can I participate in the replacement program?
Customers can call the toll-free number or e-mail PNY for additional information regarding the replacement program. Customers should set up their replacement as soon as possible. Detailed information will be provided by customer representatives through the toll-free number: (800) 234-4597 between 9 a.m. and 8 p.m. ET Monday through Friday, or visit the Support Page.